Returns & Refunds

Our return period spans 30 days from the date of registered delivery. This provision applies equally whether a product arrived impaired, exhibits a defect, diverges from your ordered specifications, or simply proves surplus to your requirements.

• Impaired or defective products: prompt replacement or complete refund, including initial carriage charges, upon submission of supporting photographs with your initial message.
• Incorrect items received: the correct formulation will be dispatched promptly, and the erroneous unit retrieved at our sole expense.
• Elective returns require that the preparation remains unopened, with intact tamper-evident seals and its outer carton undisturbed; return transit expenses rest with the purchaser, and initial carriage fees are non-refundable.
• Units with broken protective seals cannot be returned to inventory for biological safety reasons, and remain ineligible for return unless proven defective upon arrival.

• Contact [email protected] or phone +30 978 581 656 within 30 days of receipt, stating your purchase reference, the rationale for return, and photographic documentation if transit damage has occurred.
• Our desk issues an authorization code alongside the designated intake address within one business day.
• Repack the bottles securely within their original shipping carton, enclose a note marked with your return reference, and seal the parcel.
• Dispatch the consignment to the provided address, forwarding the postal tracking identifier to us by email, and retain the dispatch receipt until your reimbursement is recorded.

Our workshop examines returned parcels within 3 business days of delivery and issues confirmation by email. Settlement mirrors your original transaction: cash on delivery purchases are remitted via bank transfer to your nominated account, while direct transfers return to the originating account, typically settling within 1-5 business days depending on institutional clearance.

Should you prefer an alternate formulation, complete the standard return procedure and submit a separate order, which allows us to process the credit once your package arrives. Cancellations carry no fee if submitted prior to dispatch: notify [email protected] with your order reference.

Reach our desk at [email protected] or telephone +30 978 581 656 during Mon-Thu 08:15-15:45, Fri 08:15-14:15, Sat 09:30-15:00, break 13:00-13:45. Enquiries receive a response within one working day.