Terms & Conditions

Thalassa Botanica operates as a commercial designation of Thalassa Botanica Ι.Κ.Ε., Roosevelt 22, 412 22 Larissa, Greece. Corporate records, contact channels, and statutory registration are detailed in the Legal Notice and reiterated in your order acknowledgement. Parcels returned for consideration are accepted strictly at the dedicated logistics address provided upon authorisation; packages dispatched elsewhere cannot be received.

Patrons must have reached at least 18 years of age to initiate an acquisition. Both the catalogue and the botanical preparations are intended solely for private, non-commercial use in the absence of a written commercial agreement. We retain the prerogative to decline, reduce, or revoke any acquisition if customer records remain unverifiable, inventories are depleted, or fraudulent activity is suspected, issuing a refund for any sums settled.

Figures are presented in EUR. Freight and packaging fees are calculated at checkout prior to final commitment. In the event of an unmistakable clerical error in pricing, we retain the option to rectify the figure before dispatch, allowing you to reaffirm the order at the adjusted price or cancel without penalty.

3.1 VAT and customs duties

Orders destined for addresses within Greece include applicable VAT. For consignments addressed beyond Greece, cross-border tariffs, administrative fees, and local taxes remain the responsibility of the recipient as determined by destination authorities. Should an item be declined at entry, the parcel is handled as a standard return, with the generated transport expenditures deducted from the reimbursed balance.

Permitted payment options comprise Cash on delivery, Bank transfer. Card records and electronic banking credentials are never requested or stored on this platform.

4.1 Order placement and acceptance

A purchase instruction is registered once the checkout steps are finished. An automated notification containing your order number follows; however, the formal contract takes effect solely upon the dispatch of the parcel and transmission of the corresponding notice. Prior to that stage, we reserve the right to decline the request and return any funds received.

4.2 Failed or incomplete payments

Parcels awaiting unsettled or incomplete payment remain held in our facility. Where settlement upon arrival was chosen, consignments that are refused or left unclaimed revert to our dispatch office, resulting in the cancellation of the purchase.

Customer records are handled strictly to the degree required to fulfill consignments, attend to correspondence, and preserve the integrity of our digital platform, as defined within the Privacy Policy. Browser storage mechanisms and related markers are explained in the Cookie Policy; both instruments constitute integral segments of these terms.

Botanical preparations should be taken according to the specific directions printed upon the container, product documentation, and accompanying leaflet. Keep all vessels beyond the reach of children unless a formulation is formulated explicitly for their use. Imagery illustrates representative inventory; subtle variations in tint resulting from display calibration do not constitute a flaw.

6.1 Storage, expiry and disposal

Store jars and bottles under the environmental parameters indicated on the label. When an expiration date or recommended consumption period is marked, avoid taking the contents thereafter. Containers and remaining materials should be discarded in accordance with regional environmental regulations.

Statements across this catalogue do not represent medical, therapeutic, or clinical counsel. Botanical descriptions detail raw extracts and suggested intake without making promises of health outcomes. Consult a registered physician prior to introducing a supplement if you are pregnant, breastfeeding, undergoing medicinal therapy, or managing a persistent physiological condition.

Promotional allowances advertised on the site pertain solely to orders completed during their presentation and cannot be merged with parallel incentives unless explicitly stated. Promotional vouchers must be introduced during checkout before finalizing payment; they cannot be applied retrospectively. Any complimentary items supplied alongside a qualifying acquisition must be included if the purchase is returned.

Carriage methods, applicable tariffs, and scheduling estimates are outlined within the Shipping & Delivery section. Indicated intervals are measured in working days from the moment of dispatch and do not constitute fixed arrival guarantees. Consignments comprising diverse formulations may occasionally be separated into distinct packages.

We maintain responsibility for the shipment until physical surrender occurs to you or your designated recipient at the provided address, at which point liability for subsequent loss or deterioration shifts entirely to the recipient. External damage sustained in transit must be recorded and communicated to [email protected] within 48 hours, accompanied by photographic evidence. Verify the accuracy of the address prior to order finalization: parcels returned due to erroneous coordinates or default of collection will be reimbursed minus the freight expenditure incurred.

Items may be returned within 30 days of physical receipt subject to the provisions outlined on the Returns & Refunds page. An authorization code must be obtained in advance, and parcels should be addressed exclusively to the facility we assign. Reimbursement extends to the purchase price of the botanical formulation; initial dispatch charges are returned only when an error or material flaw originated on our part. Mandatory consumer cancellation rights under your domestic legal system remain undisturbed.

All preparations delivered must conform to the specifications presented in our catalogue and arrive devoid of manufacturing flaws. Goods delivered within Greece are governed by the statutory conformity warranties under the Greek Civil Code and Law 2251/1994, ensuring that all dispatched products match product descriptions, retain unexpired shelf lives, and preserve intact manufacturer tamper-evident seals. Any item revealing an inherent defect within the statutory warranty duration of your jurisdiction will be repaired, substituted, or reimbursed at our assessment following examination. Degradation resulting from ordinary wear, improper storage, or misuse after receipt lies outside this coverage.

Using this site to submit deceptive transactions, disrupt server operations, gather records concerning other visitors, or circulate unlawful, deceptive, or defamatory text is strictly prohibited. We may terminate or restrict digital access should such infractions occur.

All descriptive copy, photography, visual marks, graphics, and underlying software code are the proprietary property of Thalassa Botanica Ι.Κ.Ε. or its content partners. You are granted permission to consult and print excerpts solely for personal contemplation; any wider replication, dissemination, or commercial exploitation requires our prior written agreement.

References or outbound links to external domains not maintained by us are provided for context. We bear no oversight or accountability regarding their contents, privacy standards, or accessibility. The inclusion of an address does not imply an endorsement.

Customer feedback published on the platform reflects the direct accounts of verified patrons; these observations chronicle subjective encounters rather than assured universal outcomes. Submitting a commentary, image, or message conveys permission for unremunerated inclusion across our pages, accompanied solely by your first name. We remove entries upon request and refrain from publishing matter that infringes legal norms or breaches third-party privacy.

The digital storefront is offered on an as-found basis. While we strive to maintain meticulous and current information, we do not assert that access will remain continuous or devoid of transient errors. Statutory guarantees covering the tangible botanical formulations remain unaffected by these remarks.

To the maximum extent permitted by Greek and European consumer law, total contractual and non-contractual liability of Thalassa Botanica Ι.Κ.Ε. is capped at €100.00 or the total purchase amount paid for the specific order giving rise to the claim. Our liability remains unrestricted in cases of willful misconduct, gross negligence, injury to bodily health or life, and wherever statutory regulation disallows limitation. In any other instance, responsibility is confined to direct, foreseeable damages typical of an agreement of this nature.

You undertake to indemnify and hold us harmless against external legal claims arising from your non-compliance with these conditions or from materials you transmit to the platform, within the fullest scope permitted by applicable law.

The laws of the Hellenic Republic (Greece) govern these terms, and the competent courts of Athens, Greece maintain exclusive jurisdiction over any disputes. Should a disagreement remain unsettled through direct dialogue, recourse may be sought before the competent tribunal at the seller's seat of registration, without prejudice to a consumer's statutory right to initiate or answer proceedings in their home jurisdiction. Imperative consumer welfare standards established in your country of habitual residence remain fully operative.

Transaction summaries, shipping advice, invoices, and formal contractual updates will be directed to the electronic address submitted during checkout. Maintaining the currency of this address and inspecting spam filters remains your responsibility; a dispatch to that destination is considered duly delivered.

We reserve the right to assign our rights and commitments under this covenant to a successor entity in the event of an operational transfer, provided your contractual protections remain unimpaired. Transfer of your own entitlements requires our advance written consent.

A decision on our part not to exercise a particular remedy or insist on strict performance on one occasion does not establish a waiver of that term for future instances.

Should any provision within these terms be deemed unenforceable, the remaining stipulations shall preserve their effect, and the invalid term will be superseded by an enforceable clause reflecting its original economic intent as closely as feasible.

We reserve the right to suspend customer accounts or decline prospective purchases in instances of non-compliance with these conditions, without prejudice to orders that have already left our workshop.

The entirety of our contractual understanding comprises these terms, our associated policies, and your written dispatch notice. Should versions exist in multiple languages, the text corresponding to the language of the interface through which you placed your order shall prevail.

Inquiries regarding these conditions may be addressed to [email protected], +30 978 581 656, or submitted through our contact page. Formal correspondence may be posted to Roosevelt 22, 412 22 Larissa, Greece.