Shipping & Delivery

Orders logged prior to 11:00 on regular working days depart our facility that afternoon; those recorded later, or across weekends and official holidays, leave on the subsequent business day. A purchase receipt with your reference code is issued immediately upon order submission, followed by a dispatch dispatch note with assigned tracking once handed over.

• Consult your dispatch notification by email or message and follow the provided direct carrier link.
• Alternatively, navigate to our tracking interface and enter your unique order reference.
• Carrier telemetry initiates once the parcel receives its initial distribution scan, typically within 24 hours of leaving our workshop.
• Intermediate progress notes record movement through logistical hubs through to final presentation.

Transit windows reflect standard working days from dispatch and constitute realistic guidelines rather than firm arrival dates. Deliveries to outlying rural areas may require an additional 1-2 days.

Complimentary standard carriage applies to consignments exceeding €45 throughout Greece; smaller parcels incur a fee of €3.50. The precise shipping charge applicable to your specified address is itemised at checkout before you place your order.

Shipments destined for addresses outside Greece feature bespoke rates and timelines detailed during checkout. Applicable customs duties and import levies are determined by the local border authority and remain the buyer's responsibility. Shipments turned back at customs will be processed in accordance with standard return protocols.

6.1 Damaged

We advise a brief inspection upon arrival. Should the exterior packaging or contents exhibit physical defect, please photograph the condition and contact [email protected] within 48 hours. We will arrange a replacement at our own expense or issue a full refund, and you will not need to return the affected units unless specifically requested.

6.2 Lost

Should carrier status show no recorded activity for 5 consecutive business days, notify us with your order code. We will initiate a formal trace with the carrier and provide either an identical replacement shipment or a complete refund, according to your preference, within 10 business days of lodging the notice.

6.3 Parcels recorded as delivered but missing

We ask that you verify the parcel was not received by neighbours or adjacent household members, and consult your regional postal point, before contacting us within 3 days of the logged delivery scan. We will open an investigation with the transport partner and maintain correspondence until the matter concludes.

Reach our desk at [email protected] or telephone +30 978 581 656 during Mon-Thu 08:15-15:45, Fri 08:15-14:15, Sat 09:30-15:00, break 13:00-13:45. Enquiries receive a response within one working day.